Refund Policy Summary: Policy and Purpose
Policy: At BIOZENESYS, our refund policy ensures customer satisfaction by allowing returns and refunds within a specified timeframe (e.g., 1-3 calendar days) from the date of product receipt. To be eligible, items must be unused, in original, sealed packaging, and accompanied by proof of purchase. Specific conditions and eligibility criteria apply, particularly for specialized biotechnology products that may be non-returnable if opened, damaged, or if they have specific storage requirements.
Purpose: The purpose of this policy is to build trust and provide clear guidelines for customers regarding returns and refunds. It aims to protect both the customer by ensuring a fair process for unsatisfactory or defective products, and BIOZENESYS by setting transparent expectations, particularly concerning the unique nature and sensitivity of healthcare biotechnology products.
Eligibility for Refunds/Returns:

  • Timeframe for return requests = within 1 to 3days of purchase.
  • Condition of the product = unused, in original packaging, sealed, intact.
  • Proof of purchase required (order number, receipt).
  • Products that are non-returnable/non-refundable (e.g., custom orders, perishable goods, opened diagnostic kits, reagents with specific storage requirements).
    Reasons for Refund/Return:
  • Defective or damaged product.
  • Incorrect product received.
  • Product not meeting specifications (if verifiable).
  • Change of mind (if applicable, with conditions).
    Initiating a Return/Refund:
  • Contact customer service or fill out a form provided on our site.
  • Required information (order ID, reason, photos/videos of damage).

Return Shipping:

  • Who bears the cost (customer or BIOZENESYS)?
  • Recommended shipping methods (e.g., trackable service).
    Inspection and Processing:
  • Timeframe for inspecting returned items.
  • Notification to the customer regarding approval or rejection.
    Refund Method:
  • Original payment method (e.g., credit card, bank transfer).
  • Within 7- 14 day timeframe.
  • Exchanges: If applicable, process for product exchanges.
  • Partial Refunds: When a partial refund might be issued in case of damaged packaging, missing parts or other considerate.
    Snippet for Refund Policy (Eligibility):
    At BIOZENESYS, we are committed to your satisfaction. If you are not entirely satisfied with your purchase, we’re here to help. Our Refund Policy lasts for 14 calendar days from the date you receive your item. To be eligible for a return and refund, your item must be unused, in its original, sealed packaging, and in the same condition that you received it. You must also provide proof of purchase (order number or receipt).
    Action: Clearly define the return window and conditions for products, especially considering the nature of biotechnology products which may have strict storage or usage requirements once opened.